Terms of service.
The rules for using the Sona store, buying products, and managing your account.
Last updated: June 15, 2026
Using the store
You agree to use the site lawfully, provide accurate account and checkout information, and keep your sign-in details secure. We may refuse or cancel orders that appear fraudulent, abusive, or incorrectly priced.
Orders and payment
Prices, taxes, shipping costs, and promotions are shown at checkout before you place an order. Your order is accepted when we confirm it by email. Payment must be authorized before items ship.
Products and availability
We try to keep product details, images, and stock status accurate, but availability can change. If an item becomes unavailable after purchase, we will offer a replacement, refund, or updated delivery estimate.
Returns and responsibility
Return eligibility and refunds are handled through our support team. Nothing in these terms limits rights you may have under consumer protection laws that apply where you live.
Need a human answer?
Our team can help with account, order, and policy questions.